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Innov8
Driving School

FAQs

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through WhatsApp.

Teaching during the COVID-19 pandemic

Safety is the most important thing at this time so before we collect client we will follow the following procedure:

  • Before we leave to collect the client for a lesson we will call or text them and check if they have had any symptoms of the virus within the last 7 days
  • If we know anyone or have been in contact with anyone that is showing symptoms or has been doing so within the last 14 days we will inform the customer in advance
  • Our instructors will wash their hands for at least 20 seconds, immediately before leaving the house for the lesson.
  • Arrange to meet by the vehicle not at your front door.

On arrival

  • Once we arrive to collect you we should again assess whether you are well enough to start the lesson. We will not let you get into the car straight away but have a conversation with you at least 2 metres away and see if we notice any symptoms.
  • We need to be 100% happy with your state and if we are not don’t start the lesson and explain we need to cancel until you have recovered fully. Ideally do this before every lesson you have even if you only saw the pupil the day before
  • Make sure then that the student has washed their hands or have hand sanitizer ready for them. If you want to wear disposable gloves they have to be fresh ones put on in front of the instructor.
  • Instructors and clients can decide if masks are to be worn. If the client asks the instructor to wear a mask, they should do.
  • Explain to student that we have also just cleaned our hands with hand sanitizer, or soap and water where possible and that both of you should avoid touching your face and hands
  • Explain to the student we will not shake their hand share visual aids, pens etc. with them and will be minimising contact with you for safety
  • The instructors let’s the client know they have sanitised the car after every lesson and asks the client to wipe everything that they could touch before the start of the lesson.
  • Explain to the student that the windows will be down as much as possible during the lesson to allow for ventilation, and tell them to wrap up warm as it might be cooler in the car
  • Avoid using the air conditioning if possible however if it is used don’t set it to recirculate.
  • Before the client gets out the car the instructor and client wipe everything down.

Teaching Key Workers

Safety is the most important thing at this time so before we collect client we will follow the following procedure:

  • Before we leave to collect the client for a lesson we will call or text them and check if they have had any symptoms of the virus within the last 7 days
  • If we know anyone or have been in contact with anyone that is showing symptoms or has been doing so within the last 14 days we will inform the customer in advance
  • Our instructors will wash their hands for at least 20 seconds, immediately before leaving the house for the lesson.
  • Arrange to meet by the vehicle not at your front door.

On arrival

  • Once we arrive to collect you we should again assess whether you are well enough to start the lesson. We will not let you get into the car straight away but have a conversation with you at least 2 metres away and see if we notice any symptoms.
  • We need to be 100% happy with your state and if we are not don’t start the lesson and explain we need to cancel until you have recovered fully. Ideally do this before every lesson you have even if you only saw the pupil the day before
  • Make sure then that the student has washed their hands or have hand sanitizer ready for them. If you want to wear disposable gloves they have to be fresh ones put on in front of the instructor.
  • Instructors and clients can decide if masks are to be worn. If the client asks the instructor to wear a mask, they should do.
  • Explain to student that we have also just cleaned our hands with hand sanitizer, or soap and water where possible and that both of you should avoid touching your face and hands
  • Explain to the student we will not shake their hand share visual aids, pens etc. with them and will be minimising contact with you for safety
  • The instructors let’s the client know they have sanitised the car after every lesson and asks the client to wipe everything that they could touch before the start of the lesson.
  • Explain to the student that the windows will be down as much as possible during the lesson to allow for ventilation, and tell them to wrap up warm as it might be cooler in the car
  • Avoid using the air conditioning if possible however if it is used don’t set it to recirculate.
  • Before the client gets out the car the instructor and client wipe everything down.

I’m worried about the new driving test. What are the changes?

We teach all aspects of driving and are already incorporating the changes to our teaching. Please click on the link here for more information.

Do you cover my area?

We have Approved Driving Instructors throughout Essex, so please contact us to find out Instructor availability.

I don’t want to commit to bulk lessons right away.

We agree, you should try before you buy and therefore recommend a 2 hour assessment lesson to get to know your instructor.

What happens if we bulk buy but don’t use all the hours purchased?

We refund any outstanding monies within 5 days of finishing.

Do you provide lessons in automatic cars?

Yes we provide lessons in both manual and automatic cars throughout Essex.

What kind of cars do you instruct in?

Please check our meet our instructor pages for more details.

What payment methods do you accept?

We accept PayPal, Cash and bank transfers, in fact whatever suits you best.

What courses do you offer? Do you offer intensive courses?

We tailor all our courses to suit every student including Motorway lessons, Pass Plus and Refresher courses….and yes we have a couple of intensive courses available. Please check the following link for more details.

How do I book my driving test?

Please find a link to this and other useful links by clicking here

Have you a copy of your terms and conditions?

Yes, please click here for our terms and conditions

Terms and conditions of Christmas Special Offer?

1st lesson fully refunded once block of 10 hours paid for

Need something else? Send us a message on WhatsApp.

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Innov8 Driving School